Astramio Platform and Subscription Terms

These terms govern your use of app.astramio.com, the Mio assistant and related services (the "Services") provided by Astramio Bilişim Teknolojileri Sanayi ve Ticaret A.Ş. ("Astramio", "we"). The contract is formed when you accept the terms presented during account creation or ordering. If you act for an organisation, you must be authorised to represent it and manage the relevant accounts.

Read these terms together with our Privacy Policy and Cookie Notice. If you buy as a consumer, our Distance Sales Agreement, pre-contract information and mandatory consumer rights in your place of residence also apply. Those mandatory rights and consumer-specific provisions take priority in a conflict. A separately agreed written enterprise contract takes priority on the matters it covers.

1. Your account and authority

The Services are intended for businesses and professionals. Account holders must be at least 18 and provide accurate, current contact information. Protect your password and session access; report suspected unauthorised access to [email protected]. Organisation administrators are responsible for the roles they assign and for keeping access permissions up to date.

2. Scope of the Services

Astramio offers features such as creating content with brand information, AI-assisted text and image generation, content planning and publishing, teamwork and performance analysis through available connections. Features depend on your plan, role, connected accounts and provider permissions. A promotional or demo screen does not mean an integration is enabled for every account. Your plan and usage limits are shown during purchase and in the application.

3. Your content and intellectual property

Rights in uploaded brand information, text, images and other content remain with you or the relevant rights holder. You must have the rights needed to upload, process and publish that content, and an appropriate legal basis for personal data.

You permit Astramio to host, process and transmit your content only to the extent needed to provide and secure the Services and carry out your instructions. This is not a transfer of ownership or permission to use your content for separate marketing purposes. Rights in AI outputs are determined by applicable law and the relevant provider's terms; uniqueness or exclusivity is not guaranteed. Astramio's software, interface, logo and brand belong to Astramio or its licensors.

4. AI features

AI outputs can be inaccurate, incomplete or contain elements that conflict with third-party rights. Before publishing or relying on them, review accuracy, brand suitability, copyright and other rights. Outputs do not replace personalised medical, legal or financial professional advice. Add AI labels and disclosures required by law or the publishing platform. Processing customer data and sharing it with model providers are described in the Privacy Policy.

5. Social, messaging and advertising connections

Connect only accounts you own or are authorised to manage. Connections with Meta (Facebook, Instagram and Threads), Google, YouTube and other providers operate through the provider's authorisation flows and the permissions you grant. Connecting does not override the provider's terms or advertising policies.

Publishing, scheduling, sending comments or messages, and changing advertising settings are performed according to instructions you give through available features. You are responsible for your content, your right to message recipients, and your advertising budget and targeting choices. Connecting an account alone does not authorise advertising spend. Media charges billed by an advertising provider are separate from Astramio subscription fees unless expressly stated otherwise at purchase.

Providers may restrict permissions, revoke access or change their APIs, affecting the relevant features. Astramio does not guarantee approval of a third-party account, acceptance of a post or a particular advertising result. You can revoke authorisation in the provider's account settings; use the methods in our Privacy Policy to request removal of an Astramio connection or deletion of data. Disconnecting does not automatically delete content already published on the provider.

6. Acceptable use

Use the Services lawfully and in accordance with third-party platform policies. In particular, you must not:

• Access accounts without authorisation, impersonate others, commit fraud, distribute malware or circumvent security measures;
• Infringe copyright, trademarks, privacy or personal rights, or create unlawful, harassing or child exploitation content;
• Send unsolicited bulk messages, collect personal data without authorisation or circumvent platform limits and usage quotas;
• Attack or disrupt the Services or interfere with other people's accounts or data.

Report infringement or abuse to our support address with the relevant content or account details.

7. Plans, fees and renewal

Your plan, billing period, taxes, total price, usage limits and any promotion or trial period are shown before payment. Additional credits or features have their separately stated conditions. Automatic renewal applies only to subscriptions presented and accepted on that basis at ordering. Advertising spend and third-party provider fees are assessed separately.

Price changes do not affect a period already paid for. We give at least 30 days' notice of a new price for an existing subscription, and you can cancel renewal before the change. Consumer renewal, reminders, payment and refunds are governed by the Distance Sales Agreement and mandatory law. Fixed-term consumer subscriptions are not automatically extended without the request or consent required by law.

8. Cancellation and refunds

You can stop renewal using an available in-app cancellation option or by contacting support from your registered email address. Subject to consumers' statutory termination rights, cancellation of a business subscription takes effect at the end of the paid period, with access continuing until then. Ordinary cancellation of a business subscription does not automatically entitle you to a refund for unused time or credits.

This does not exclude refunds for unauthorised or duplicate charges, charges after a valid cancellation, advance payments for Services we terminate without delivering, or refunds required by law. These terms do not restrict consumer withdrawal, termination, defective-service or refund rights.

9. Suspension and termination

For material breaches, where possible we notify you and allow 14 days to remedy the breach. We may immediately restrict necessary access for serious security threats, unlawful conduct or breaches that cannot be remedied. Restrictions will be proportionate to the breach, and we will explain the reason to the extent legally possible. Retention and deletion after account closure follow the Privacy Policy. Save your content before termination; contact support about available export options or data requests.

10. Confidentiality and personal data

The Privacy Policy explains processing, recipients, retention and deletion rights. Organisations uploading other people's personal data are responsible for the legal basis and required notices. Activities where Astramio processes data on a customer's behalf are subject to applicable data-processing requirements and any separately agreed Data Processing Agreement. Neither party will disclose non-public business information learned through the service relationship except to perform the Services or meet legal obligations.

11. Operation and liability

We provide the Services with reasonable care. Maintenance, updates and third-party outages can affect access. Unless separately agreed in writing, no particular availability percentage, sales, ranking or advertising performance is promised. Report problems to support so that remedies and applicable refund rights can be assessed.

Liability is determined by applicable law and any separately agreed contract. These terms do not exclude liability for intentional misconduct or gross negligence, obligations that cannot lawfully be limited, or mandatory consumer rights. The relevant provider's terms also apply to third-party payments and decisions.

12. Changes to these terms

We announce material changes by email or in-app notice at least 30 days before they take effect. Changes legally required to take immediate effect and urgent security measures may use a shorter notice period; we will explain why. Changes do not apply retrospectively to past transactions. Where fresh consent is required by law, we request it separately. If you do not accept a change, mandatory rights and applicable termination provisions remain available.

13. Governing law and disputes

Turkish law applies. For business customers, Bursa courts and enforcement offices have jurisdiction, subject to mandatory mediation and jurisdiction rules. Consumers retain mandatory protections in their place of residence and their rights to apply to competent consumer authorities and courts. An invalid provision does not affect the remaining provisions.

14. Contact

Astramio Bilişim Teknolojileri Sanayi ve Ticaret A.Ş.
Görükle Mah. Üniversite-1 Cad. ULUTEK Teknoloji Geliştirme Bölgesi No:933, 16285 Nilüfer / Bursa, Türkiye
[email protected] · Contact

Effective and last updated: 08/10/2026